Good job but terrible management - Support Technician Truno Employee Review

3.0
May 9, 2017
Recommend
CEO approval
Business Outlook

Pros

There are a lot of things to like here. People are pretty cool and very helpful. There is a lot to learn and skills to pick up. They tend to leave you alone to let you work. Free breakfast on Fridays and a twenty five cent coke machine.

Cons

The training here is terrible. You get little more then a couple emails to get you familiar with working with cash registers and different stores. Benefits are waaay overpriced and not very good. the benefits are basically a low deductible plan, a high deductible plan and a health saving account options. For those you will pay 800 a month and 600 a month and the third is a health savings acount. Depending on who is your manager you could have a good time here or your wasting your time. Your opportunities for advancement are if your lucky maybe

Explore other reviews about Truno

5.0
Jul 17, 2026
Recommend
CEO approval
Business Outlook

Pros

New ownership has led to a positive transformation at TRUNO.

Cons

Many hours of hard work ahead of us.

1.0
Jun 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Good learning experience to develop skills to transfer to another company. Support Technicians build universal skills with Windows servers and terminals, scripting, network troubleshooting, and remote support that are applicable in the general IT field along with NCR Encor experience that's only really applicable to grocery point-of-sale but is valuable within that small field of IT.

Cons

Skill building is only rewarded with more work. Management intentionally inhibits communication and insists that communication be done only through direct chain of command where issues that should be addressed with other departments are repeatedly ignored in hopes that someone in the support room works overtime to make up for any neglected duties from L3 or other departments even if they are not equipped to do so. Management intentionally hides all vendor documentation from the support room. Management neglects to define any distinction between L1 and L2 technicians, so management cannot trust support technicians below L3 with basic techniques like batch scripting because of that neglected distinction, and there are unqualified unfairly favored individuals in L3 that can't be trusted with batch scripts which exacerbates that issue.

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