I used to like my job, but am tired of being lied to - Remote Technician Truno Employee Review

3.0
Jun 15, 2017
Recommend
CEO approval
Business Outlook

Pros

Some of the people are absolutely awesome The work is not physically demanding 99% of the time Not tied down in an office

Cons

Some of the people can't tell their [backside] from a hole in the ground Always on the road driving Getting screwed out of stuff (parties, lunches, etc) because you are not part of an office Some really, REALLY inane people in "leadership" positions Forget about having a life outside of work as you have to "be available" 24/7... and not get paid for it Covering other territories in addition to your own for weeks and never so much as a thank you Constant changing of decisions/directions from 'on high' with no explanation or warning Being lied to by upper management on a regular basis Being sent to perform installs without any training for it, and then not getting the installer's bonus because you are not an installer Being put into impossible positions by upper management and being told to "make it happen" Being ordered to make after-hours calls when you in the process of leaving to go on vacation just because the boss's boss wants to swing his [dangly bit] No raises for three years but the company is hiring new people for your same position at a higher hourly wage Having to go and do someone else's job because they can't be bothered to put forth the same amount of effort as you How many more do you want, I could go on for hours...

Explore other reviews about Truno

5.0
Jul 17, 2026
Recommend
CEO approval
Business Outlook

Pros

New ownership has led to a positive transformation at TRUNO.

Cons

Many hours of hard work ahead of us.

1.0
Jun 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Good learning experience to develop skills to transfer to another company. Support Technicians build universal skills with Windows servers and terminals, scripting, network troubleshooting, and remote support that are applicable in the general IT field along with NCR Encor experience that's only really applicable to grocery point-of-sale but is valuable within that small field of IT.

Cons

Skill building is only rewarded with more work. Management intentionally inhibits communication and insists that communication be done only through direct chain of command where issues that should be addressed with other departments are repeatedly ignored in hopes that someone in the support room works overtime to make up for any neglected duties from L3 or other departments even if they are not equipped to do so. Management intentionally hides all vendor documentation from the support room. Management neglects to define any distinction between L1 and L2 technicians, so management cannot trust support technicians below L3 with basic techniques like batch scripting because of that neglected distinction, and there are unqualified unfairly favored individuals in L3 that can't be trusted with batch scripts which exacerbates that issue.

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