Learning Experience - Customer Service Representative (CSR) VCA Employee Review

3.0
Sep 14, 2022
Recommend
CEO approval
Business Outlook

Pros

Good for learning experiences. Sense of community. Good vision and dental plan coverage.

Cons

Lack of support for moving up, reluctance to negotiate compensation, health insurance premium high with little coverage.

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VCA Response
3y
We are happy to know you have learned a lot here, but we always want to make sure you have the support you need as well. Please don't hesitate to reach out to us at EmployeeConcerns@vca.com so we may talk more about your comments. Thank you for everything you do!

Explore other reviews about VCA

5.0
May 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Small animal, exotics, free care to wildlife, opportunities to work with zoo animals. Internal promotions to change all management has made the work environment very positive. Boarding facilities. Opportunity for certifying for internal crematory.

Cons

Pay rate less than expected for experience level. Corporate in California has increased prices every year that is causing all of my friends and family to change vets. With our rural area and low average income, pets are getting euthanized instead of having testing and treatment. Staff should have more discounts for employee pets.

3.0
Jul 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Fun, animals, challenging, learning oriented

Cons

Low pay, unreal expectations, revolving door of staff

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