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      VCA

      Part of Mars

      Engaged Employer

      VCA reviews

      Increasing medical care costs driving clients out the door - Customer Service Representative (CSR) VCA Employee Review

      3.0
      Feb 7, 2023
      Customer service representative (csr)
      Recommend
      CEO approval
      Business Outlook

      Pros

      My office manager is hands down the best human being and the reason I am still employed there. The employee pet benefits are very good too.

      Cons

      Our price raised 3 times last year and again this year already. Each increase was from 4-13% and pet owners are declining services that are critical to their pet's health simply because they cannot afford it. Our office is so short staffed that we are not able to provide the top notch care that we used to provide but yet our fees keep going up. I do realize that the cost of running a hospital is increasing as well however our fees are no longer matching the care we are able to provide and pets are suffering.

      avatar
      VCA Response
      3y
      Thank you for this feedback. Please know, we are available for you at EmployeeConcerns@vca.com whenever you can reach out. We are here to listen.

      Explore other reviews about VCA

      5.0
      Apr 15, 2026
      Vet technician
      Recommend
      CEO approval
      Business Outlook

      Pros

      Perfect team for learning and mentorsip

      Cons

      New manager made 13 of us leave for the best

      4.0
      Jun 12, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      This company offers many opportunities for doctors and techs to grow in their careers. They provide tons of support and they've been making HUGE changes to veterinary medicine on a whole. I have never known another company to offer so many benefits and perks for staff (especially techs), and they're even making lots of effort to invest in the veterinary receptionists-the front line associates of the hospital. They're also making great strides to acknowledge some of the feedback we've had for many years. They're savvy and smart, making business decisions that build on a company that will be around a long time (and has.)

      Cons

      There have been times where transparency and communication are lacking, and sometimes to the point where hospital-level employees feel left out or unheard. Some bigger topics like onboarding and navigating what support comes from where could be more clear. It feels like they've been fusing on new concepts/policies/features to the company, making it feel like a clunky machine rather than building something new and streamlined. Maybe it's in the works, but how do we know down here?

      avatar
      VCA Response
      3w
      Thank you for sharing such thoughtful feedback. We’re glad to hear you’ve experienced strong support, growth opportunities, and benefits across our teams. We also recognize how important clear communication and connection are, especially as we continue to evolve. We’re creating more opportunities for open dialogue through listening sessions and bringing leaders closer to our hospital teams to better understand their day‑to‑day experiences and offer meaningful support. We’re also continuing to invest in leadership and communication training to strengthen consistency across our hospitals. Your insights help guide this work, and we appreciate all that you do for your teams and patients.
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