Pros
• VXI's rather conveniently situated. Right at the heart of downtown Youngstown, it's easily accessible and has a bus service for those who park further away. • There is, or at least was at the time of my employment, a graduation bonus for successful hires. It's a nice incentive, provided it's still around. • Training is solid. The trainers, in general, know what they are doing. • The work environment is nondemonitional and apolitical. For someone uncomfortable with Infocision's overt political and religious leanings, this was refreshing. • Management mostly has a 'hands-off' policy. As long as you are doing your job, you shouldn't be bothered with excessive interference. • Generally office politics seem to be low-key here, especially compared to the skullduggery omnipresent in other call center companies.
Cons
• The work environment is very dilapidated. My first impression of it was that I had the wrong building. Surely this run-down place couldn't be VXI, I thought. I suppose they choose to sacrifice presentation for location. • Anyone can be hired, and just about anyone is. You can probably guess what this leads to. The lobby is populated by some very shady characters during the day and all of them have VXI badges. I took to staying upstairs for my breaks. • No drug testing. You can probably guess where this leads too. Someone would have to walk in plastered before they would meet the 'probable suspicion' clause. • Highly unpredictable schedules. Forget weekly consistency, you won't get daily consistency. You may work at wildly different times every day a week. • To put it delicately, management will promise things and not follow through. Schedule changes are the worst targets of this - if you need your schedule changed and are promised it will be, the promise usually means nothing. Bonuses were also promised and never materialized. • High stress environment, though not quite as high-stress as at other call centers. Generally VXI prefers to transfer people between campaigns rather than fire them. (Warning: Thiis may be different between campaigns.) • Horribly, horribly disorganized. No one knew what anyone was doing. Given that the campaign was being run by a retired military officer, this was even more jarring. Generally the supervisors throw up their hands and go with the flow. • On that note: trying to be a supervisor here is truly a nightmare. • Be prepared to set your morals aside if you want to succeed here. You will sell some very shady products and services to people. Caveat emptor.
