Processing Associate/Operations Associate - Processing Associate Vanguard Employee Review

2.0
Aug 20, 2017
Recommend
CEO approval
Business Outlook

Pros

Good amount of PTO Compressed schedule (3 day weekends) Easy job

Cons

Unfairness (some hires get more training and/or project opportunities than others that are hired at the same time) Plays favorites (you have to be social and outgoing in order to be liked by managers and move up the ladder) Biased/rigged metrics (some crews will not take breaks or overwork to have high numbers) Unwillingness to help/lack of team effort (everybody cares so much about their own performance and numbers that they are less likely to help new crews who are out from training) Moving out mentality (tenured crews always wants to promote externally or work for another department; making it hard for newer crews to have a positive view on the current role because all everybody is thinking is to move out; lack of internal growth) Managers play favorites (they may assign special training/projects to some crews and not others)

Explore other reviews about Vanguard

5.0
Jul 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Benefits are amazing, good culture mostly

Cons

Middle management can focus too much on politics vs. improvements

2.0
Jul 18, 2026
Recommend
CEO approval
Business Outlook

Pros

Hybrid work schedule Benefits are alright

Cons

Leadership is unqualified Micro managing to the max Stats to track your every second Pushy tactics The customer comes last. You are a number to them Turnover like crazy. You are tenured if you have been there a year Its a call center Below industry pay as well

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