Client Services Associate - Client Service Associate Vanguard Employee Review

5.0
May 5, 2014
Recommend
CEO approval
Business Outlook

Pros

Vanguard has excellent benefits. They include medical coverage, profit sharing, retirement that they pay for you, 401k, excellent vacation benefits. I didn't like their sick leave policy. The training was 3 months long when I started there and that was so beneficial because one knew how to answer certain questions that shareholders would ask. They also had ongoing training for consistently changing software.

Cons

The salary wasn't up to standards for all one had to do. It was very difficult to advance. A lot of times I felt that management were too robotic in that everyone talked like everything was always wonderful.

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5.0
Jul 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Benefits are amazing, good culture mostly

Cons

Middle management can focus too much on politics vs. improvements

2.0
Jul 18, 2026
Recommend
CEO approval
Business Outlook

Pros

Hybrid work schedule Benefits are alright

Cons

Leadership is unqualified Micro managing to the max Stats to track your every second Pushy tactics The customer comes last. You are a number to them Turnover like crazy. You are tenured if you have been there a year Its a call center Below industry pay as well

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