15 years down the drain - Client Service Associate Vanguard Employee Review

2.0
Aug 3, 2014
Recommend
CEO approval
Business Outlook

Pros

PTO policy is decent for starting out, plus you can deduct from your weekly pay in order to add time. 401k matching investment plan is good

Cons

After 15 years of doing everything that was ever asked of me (quite well at that - I regularly received awards from management and coworkers), I was nitpicked and harassed to the point that I took advantage of the early retirement. The abuse was so bad that on several occasions I needed medical attention for anxiety. (My supervisor KNEW that I was suffering PTSD from a car accident). Vanguard might be an ok place for someone starting out, but if you're and older person who's been there for years, you will be driven out in favor of younger (cheaper) new hires. They get around their no layoff policy by treating people like dirt to make them quit. I wouldn't recommend anyone staying at VG more than 5-6 years. After that, take your skills where you'll be appreciated. When I received my 'retirement' gift in the mail, I sent it back to them.That's how disgusted I am with them, but I'm sure they really don't care. They didn't while I worked for them.

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5.0
Jul 8, 2026
Recommend
CEO approval
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Pros

Benefits are amazing, good culture mostly

Cons

Middle management can focus too much on politics vs. improvements

2.0
Jul 18, 2026
Recommend
CEO approval
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Pros

Hybrid work schedule Benefits are alright

Cons

Leadership is unqualified Micro managing to the max Stats to track your every second Pushy tactics The customer comes last. You are a number to them Turnover like crazy. You are tenured if you have been there a year Its a call center Below industry pay as well

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