Was once a good place to work but now TERRIBLE. SINKING SHIP……AVOID!!!!!!! - Client Service Associate Vanguard Employee Review

1.0
Jun 20, 2021
Recommend
CEO approval
Business Outlook

Pros

The co workers, partnership day. The people make the job.

Cons

Where do I begin… used to be a great place to work prior to 2-3 years. Change of management led to a toxic environment and micro management. You are frowned upon or hung out to dry if you attempt to challenge the status quo. Managers are inexperienced and rude and you are promoted based on being a “yes” person. Lack of profession opportunities for people of BAME backgrounds. There is a desire to only promote One demographic. You are expected to agree with everything. At one point I had a manager tell me to stop going the extra mile for a client which I have never had in any job I have EVER worked for. * Stay away from the Personal Investor Team unless you want to be Micromanaged or treated as if you are in a crèche. Be warned…

Explore other reviews about Vanguard

5.0
Jul 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Benefits are amazing, good culture mostly

Cons

Middle management can focus too much on politics vs. improvements

2.0
Jul 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote opportunity which is great Getting to learn the industry

Cons

Micromanage Training was not effective Heavy call volume Constantly changing lunch no consistency on any given week After training support is poor (a link is the answer to your question) Team leaders who also dont know how to resolve an issue.

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