Companies bottom line more important than it's crew - Problem Resolution Associate Vanguard Employee Review

2.0
Aug 5, 2021
Recommend
CEO approval
Business Outlook

Pros

Vacation Time, Benefits, Employer Match for 401k plan, Learning and Development

Cons

I feel they care more about the bottom line then they do their own employees. An example of this was the 1300 crew that were outsourced to Infosys last year. I can definitely see that if an employee is in a department or cost center as Vanguard calls it and it's a cost to the business Vanguard will eventually outsource the roles to a cheaper but not always better vendor.

Explore other reviews about Vanguard

5.0
Jul 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Benefits are amazing, good culture mostly

Cons

Middle management can focus too much on politics vs. improvements

2.0
Jul 18, 2026
Recommend
CEO approval
Business Outlook

Pros

Hybrid work schedule Benefits are alright

Cons

Leadership is unqualified Micro managing to the max Stats to track your every second Pushy tactics The customer comes last. You are a number to them Turnover like crazy. You are tenured if you have been there a year Its a call center Below industry pay as well

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