Great Benefits, Horrible Job - Customer Service Representative Vanguard Employee Review

3.0
Aug 14, 2021
Recommend
CEO approval
Business Outlook

Pros

Benefits are good, opportunities for advancement seems good, but really aren't.

Cons

The job itself is terrible, you have to deal with the worst type of people and the company doesn't care about it, you are just supposed to take it and all they care about is metrics. Also very micro-managed. Can't even go to the bathroom when you want because you are only given 30 mins of break to use for the whole day and its recorded when you use it.

Explore other reviews about Vanguard

5.0
Jul 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Benefits are amazing, good culture mostly

Cons

Middle management can focus too much on politics vs. improvements

2.0
Jul 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote opportunity which is great Getting to learn the industry

Cons

Micromanage Training was not effective Heavy call volume Constantly changing lunch no consistency on any given week After training support is poor (a link is the answer to your question) Team leaders who also dont know how to resolve an issue.

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