RPS2 -customer service 2 position - Customer Service Representative Vanguard Employee Review

2.0
Oct 5, 2021
Recommend
CEO approval
Business Outlook

Pros

You’ll be hired fast. No work on weekends. No degree required if you have phone experience. A good in between jobs, job.

Cons

You’ll be fired fast or leave before a year. Training is a bust half your training team you come in with will be gone before month one is over. Management always changes & if you work remote be prepared for the system to crash every other day.

Explore other reviews about Vanguard

5.0
Jul 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Benefits are amazing, good culture mostly

Cons

Middle management can focus too much on politics vs. improvements

2.0
Jul 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote opportunity which is great Getting to learn the industry

Cons

Micromanage Training was not effective Heavy call volume Constantly changing lunch no consistency on any given week After training support is poor (a link is the answer to your question) Team leaders who also dont know how to resolve an issue.

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