No - Customer Service Representative Vanguard Employee Review

1.0
Mar 1, 2022
Recommend
CEO approval
Business Outlook

Pros

PTO and yeah thats about it..

Cons

Way too many cons! Stop shutting down our opinions and thoughts. LET US WORK REMOTELY PERMANENTLY!!! THIS IS ONE OF THE REASONS YOURE LOSING A LOT OF CREW!!! Benefits and pay, you can get better elsewhere and they like to make you think otherwise Most not ALL TLs here are useless, they have absolutely no idea what they are doing most of the time. We shouldnt have to pick up the slack for them and most importantly take on the absurd things we are told when they dont want to lose crew on their team.

Explore other reviews about Vanguard

5.0
Jul 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Benefits are amazing, good culture mostly

Cons

Middle management can focus too much on politics vs. improvements

2.0
Jul 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote opportunity which is great Getting to learn the industry

Cons

Micromanage Training was not effective Heavy call volume Constantly changing lunch no consistency on any given week After training support is poor (a link is the answer to your question) Team leaders who also dont know how to resolve an issue.

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