Great place to start out at - Customer Service Representative Vanguard Employee Review

4.0
Apr 2, 2022
Recommend
CEO approval
Business Outlook

Pros

Co-workers and much of mgt Great benefits Ability to purchase PTO (you will want to do this) Decent pay though on the low side for the industry Pays for college A job you don't have to take hoem w/ you

Cons

Constant, never ending grind where you and the phone become fused into one Often treated like children ("who wants some candy/junk toy/fidget item to "boost morale?!") Some mgt take themselves way too seriously

Explore other reviews about Vanguard

5.0
Jul 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Benefits are amazing, good culture mostly

Cons

Middle management can focus too much on politics vs. improvements

2.0
Jul 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote opportunity which is great Getting to learn the industry

Cons

Micromanage Training was not effective Heavy call volume Constantly changing lunch no consistency on any given week After training support is poor (a link is the answer to your question) Team leaders who also dont know how to resolve an issue.

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