Costumer service - Customer Service Representative Vanguard Employee Review

4.0
Sep 9, 2022
Recommend
CEO approval
Business Outlook

Pros

great company, good benefits, flexible, inclusive

Cons

the role was just a call center job. Too demanding, short breaks and lunch breaks.

Explore other reviews about Vanguard

5.0
Jun 22, 2026
Recommend
CEO approval
Business Outlook

Pros

Strong training platform Good benefit Pension plan

Cons

Not receive partnership first year The pension plan will vest in 6 years

2.0
Jul 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote opportunity which is great Getting to learn the industry

Cons

Micromanage Training was not effective Heavy call volume Constantly changing lunch no consistency on any given week After training support is poor (a link is the answer to your question) Team leaders who also dont know how to resolve an issue.

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