Pros
* Decent pay (reliant on yearly bonus which can vary) * Remote Work (which they are trying to scale back) * Crew onboarding process * Benefits
Cons
* Uneven Workload (System assigned me back-to-back calls, while others had 15 minutes between calls, was never addressed after repeatedly raising the issue) * Movement/promotion within company EXTREMELY dependent on what management is looking for * Will not give any consideration to unique circumstances beyond policy (let go for amount of mishandled calls, which relative to when the calls came in were within the expected amount for taking an average of 250 calls weekly, but due to clients reporting some calls up to 5 months after they occurred calls from July 2023 to May 2024 were considered to be within a 6 month period of each other which lead to my termination. Repeatedly brought up the impact that the time it took calls to be reported and how it didn't accurately represent my performance, was ignored and let go)