Please Reconsider Taking a Job Here - Client Case Representative Vanguard Employee Review

1.0
Oct 5, 2024
Recommend
CEO approval
Business Outlook

Pros

The pay is very high

Cons

An extremely toxic culture of fear and manipulation. The use large salaries, bonus and lies about what the job entitles in order to use you to breaking point to boost numbers. Phrases like ‘drink the cool aid’ are common place and the micromanagement is beyond anything I could have prepared for. I have never been more unhappy in a job role and I know that this feeling was felt across many others. I raised considers with HR with were ignored and was scrutinised for arrive and leaving on time when I was scheduled. You will never work your contracted hours. I would encourage anyone to deeply reconsider taking a job at this company especially in the Manchester office.

Explore other reviews about Vanguard

5.0
Jun 22, 2026
Recommend
CEO approval
Business Outlook

Pros

Strong training platform Good benefit Pension plan

Cons

Not receive partnership first year The pension plan will vest in 6 years

2.0
Jul 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote opportunity which is great Getting to learn the industry

Cons

Micromanage Training was not effective Heavy call volume Constantly changing lunch no consistency on any given week After training support is poor (a link is the answer to your question) Team leaders who also dont know how to resolve an issue.

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