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      Vanguard

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      Vanguard reviews

      Overburdened Job Role - Client Relationship Associate Vanguard Employee Review

      1.0
      Jan 10, 2025
      Client relationship associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      Benefits are decent. Good opportunity to get your feet wet in the financial market. Some managers are great

      Cons

      Vanguard’s technology ALWAYS runs into problems. They haven’t updated their systems and state that it’s because they aren’t a brokerage firm for with day trading software. Because of technology deficiencies, expect to get yelled at by clients for lack of efficiency. A lot of managers seem to care about you and your development but really are insincere. They pretend to care as this will boost their own brand. It’s extremely difficult to get promoted into a role that isn’t on the phone. They won’t allow you time off the phone to collaborate with peers but instead keep you on the phone taking calls nonstop.

      Explore other reviews about Vanguard

      3.0
      Jun 3, 2026
      Client representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Awesome coworkers for young professionals. Paid licensing for a few months.

      Cons

      Micromanagement is out of control. Incompetent team leaders who are obsessed with power and metrics. Back to back calls, limited support, and nearly impossible effective communication between departments. Zero time to cultivate culture because you are taking calls every second of the day except for 30min/1hr lunch and two 15 minute breaks. You’re locked into your role for over a year (apprenticeship for around 60 days, then a year after promotion to associate) and your team leaders will not approve internal applications unless you are “eligible”.

      4
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