Good and bad - Anonymous employee Vanguard Employee Review

3.0
Apr 16, 2025
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

This workplace comes with good benefits

Cons

Can wear multiple hats and be high-stress since it's mostly phone jobs. Things that are outside of your scope may be passed to you and there's pressure for you to fix it before trying to transfer to the correct department. However, the amount of stress just depends on the department you work in.

Explore other reviews about Vanguard

5.0
Jul 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Benefits are amazing, good culture mostly

Cons

Middle management can focus too much on politics vs. improvements

2.0
Jul 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote opportunity which is great Getting to learn the industry

Cons

Micromanage Training was not effective Heavy call volume Constantly changing lunch no consistency on any given week After training support is poor (a link is the answer to your question) Team leaders who also dont know how to resolve an issue.

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