Fairly good job/company but needs better employee retention - Customer Service Dispatcher Vector Security Employee Review

4.0
Jan 27, 2023
Recommend
CEO approval
Business Outlook

Pros

Pay is fair, overtime available, potential bonuses/free food, nice coworkers, good opportunity to learn about alarm systems and industry- the environment is not for everyone but if you are fairly smart, stay cool and actually want to work, its a good fit for you

Cons

Not nearly enough internal advancement or transfer opportunities. Call center is a good job and some employees are fine with staying there but other employees want to take the next step forward. Some of these CSRs could have been turned into much needed technicians, sales consultants, and project managers with more guidance and support

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Vector Security Response
3y
Thank you for taking time to share this positive feedback with us regarding our company culture. Each year during the performance assessment period, team members are given an opportunity to discuss their career aspirations with their supervisor(s). While some want to stay in their current roles, there are opportunities around the organization for everybody but sometimes there may not be a clear path on how to get there. The career aspiration discussion should help define this path, if possible. If you feel that you did not have this conversation or need to revisit it, schedule time with your supervisor to review it again so you can stay on track. We hope that you enjoy many years to come at Vector Security.

Explore other reviews about Vector Security

5.0
Apr 3, 2026
Recommend
CEO approval
Business Outlook

Pros

Great company to work for feels more like a family

Cons

Not much room for growth

4.0
Jun 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Get to see lots of cool places and meet interesting people. Management also wants you to succeed.

Cons

Office politics and miscommunication can get frustrating.

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