Pros
Benefits and pay were very reasonable.
Cons
The accountants for Bain Capital believe that all employees are, essentially, robots who can be programmed to work at 60+% capacity with no mistakes, breaks, or system failures. The bonus plan is meant to encourage you to sacrifice your evenings and weekends, as evidenced by their refusal to remove PTO days from their productivity calculations; their refusal to credit manager directed non billable time against your productivity; their refusal to credit your travel time if you get delayed. The environment is unsustainable for anyone who is not driven by greed and willing to sacrifice for Bain Capital's profit margin. The software is antiquated and difficult for both users and technicians/developers.