Great Product / Horrific Services - Anonymous employee Viewpoint Employee Review

As long as I've worked here Prof Service managers have been unable to achieve a satisfactory approval rating from the majority of their customers. For years their attempt to reduce the large amount of refunds have failed over and over. For the current year they chose to make up the difference by reducing bonuses for top achievers. However, their new formula now provides bonuses for the large number of low performers. It's not surprising that the Sales team currently recommend outside consultants to clinch a sale.