Pros
Over the last few years, the company had been VERY sales driven, so much so, that it really damaged the functionality of the company internally. Rob Painter, the CEO of our CEO (Trimble) is the best thing that could've happened to us, and is insistent on improving things. He is very motivated to form a culture of progress and employee satisfaction. Also, I feel we responded to Covid intelligently and effectively.
Cons
1. PS, Sales, and Support teams have not adopted a mantra of employee retention or workplace fulfillment, leading to low morale, low shared knowledge, and high employee attrition.... though I haven't seen evidence of this since Covid. 2. Lots of legacy tools and solutions that were never properly documented or maintained, leads to a lot of deferment on emerging issues, which float downstream unmanaged until they get to one of the few people that care about problem solving.