A Solid company with lots of growth potential. - Customer Service Visual Matrix Employee Review

4.0
Dec 7, 2020
Recommend
CEO approval
Business Outlook

Pros

Provides a Monthly lunch, Great 401k match.

Cons

Lack of celebrating success, communication could be improved.

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Visual Matrix Response
5y
Thank you for taking the time to provide your insight. We realize that our success is driven by our team and we are striving for celebration of our teams success and more frequent and transparent communication.

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5.0
Jul 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Great people who support each other

Cons

Need better collaboration between teams

1.0
Apr 28, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Remote work Bonus structure exists Unlimited PTO (in theory)

Cons

Culture feels driven by fear and alignment with leadership rather than performance Accountability is inconsistent; some individuals are protected while others are held to different standards Employees who challenge ideas or bring differing perspectives are not always supported Feedback is often dismissed rather than used constructively Communication from leadership can feel unclear or inconsistent Low morale and limited trust across teams

2
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