More bad than good - Customer Service Representative (CSR) WM Employee Review

3.0
May 24, 2022
Recommend
CEO approval
Business Outlook

Pros

Good benefits & paid days off

Cons

Breathing down your neck about breaks & lunches but people get to take smoke breaks as much as they want. They won’t advance you to the next position as much as they promise you will in the beginning. They want you to do an absurd amount of extra work & basically do side work for higher paying positions including taking Spanish calls which means extra work on your plate & NOT pay extra for it by saying that our job isn’t limited to just our job title that’s what we agreed upon being hired. A group of people including myself was fired because a dumpster truck driver in a whole different state took a picture of the dumpster while watching porn & people started sending it through work emails to laugh about it & just because we saw it & laughed about it we lost our jobs.

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WM Response
4y
Thank you for taking the time to write about your experiences. We’re sorry to hear you felt overworked and underappreciated at times. We appreciate your commitment and the contributions you made to our team. We continually strive to ensure that our management is providing the best leadership to our teams. Thank you for this valuable feedback.

Explore other reviews about WM

5.0
Jun 15, 2026
Recommend
CEO approval
Business Outlook

Pros

Great pay and benefits Leadership wants you to succeed and move up in the company.

Cons

I cannot think of any. This is an amazing place to work.

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WM Response
2w
Thank you for taking the time to share this! We’re so glad to hear that your experience here has been a good one. It’s feedback like yours that reminds us why creating a workplace where people feel respected, supported, and proud of what they do is so important. We're grateful to have you on the team.
1.0
Jul 14, 2026
Recommend
CEO approval
Business Outlook

Pros

I honestly can't think of any good points about WM.

Cons

Lying management Low pay Lots of employees with nothing to do, then others doing all the work... great place for the lazy and unambitious Promotions based on tenure and apple polishing, not merit Out of touch c suite No ethics or integrity HR protects lying management at the expense of rank and file Lying management, again

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