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      WM

      Engaged Employer

      WM reviews

      Great company, understanding management, and great benefits - Customer Service Representative (CSR) WM Employee Review

      4.0
      Dec 30, 2023
      Customer service representative (csr)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Benefits are pretty good. Health, dental, vision, 401k, HSA match, plus many other benefits. The management I worked with was super helpful and understanding. Pay was decent at $15.60 per hour, and annual raises based on performance.

      Cons

      Coming back from leave (I was on maternity leave at one point, and then FMLA for family issues another time) can be a hassle. The insurance company and WM don't communicate well with one-another. One will tell you one thing, and the other will tell you something completely different. So, at one point it took me 4 months of being in limbo, and accidentally fired, for them to get things corrected and get me back to work. The lack of communication from one manager to another, and sometimes from management to employees, would be a bit rough. But I think that's what happens when you work remotely.

      avatar
      WM Response
      2y
      Thank you for taking the time to leave such an in-depth review. We value all feedback from our employees and love to hear recommendations on how to best provide a more positive work experience.

      Explore other reviews about WM

      5.0
      Apr 30, 2026
      Gas technician
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great place to work for, amazing benefits and very understanding supervisors!!!

      Cons

      None so far. All is going great!!

      avatar
      WM Response
      2mo
      Thank you for taking the time to share this! We’re so glad to hear that your experience here has been a good one. It’s feedback like yours that reminds us why creating a workplace where people feel respected, supported, and proud of what they do is so important. We're grateful to have you on the team.
      1.0
      Jul 14, 2026
      Project manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      I honestly can't think of any good points about WM.

      Cons

      Lying management Low pay Lots of employees with nothing to do, then others doing all the work... great place for the lazy and unambitious Promotions based on tenure and apple polishing, not merit Out of touch c suite No ethics or integrity HR protects lying management at the expense of rank and file Lying management, again

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