Run as fast as you can! - Customer Service Representative (CSR) WTW Employee Review

1.0
Oct 25, 2024
Recommend
CEO approval
Business Outlook

Pros

That you can Work from home. That’s really it.

Cons

There are so many cons… - micromanagement - abusive callers - unrealistic expectations - low pay, lots of tasks - virtually no breaks in between calls - will get into trouble for ‘call avoidance’ for using the restroom - very stressful - every week you are expected to fill out time sheets on Friday. This is especially the case for contractors who have to send time sheets to their agencies along with this terrible company - highly unethical

Explore other reviews about WTW

5.0
Jul 6, 2026
Recommend
CEO approval
Business Outlook

Pros

Access to great clients and colleagues, very fair compensation and benefits

Cons

Leadership not equally committed to all areas of the business

3.0
Jul 22, 2026
Recommend
CEO approval
Business Outlook

Pros

401k, Pension, Stock Options, Immediate colleagues very supportive and friendly, remote work.

Cons

An incompetent manager can destroy your desire to do the job, cross-departmental feuds impact daily productivity, work in silos, inadequate training systems, supporting departments are treated very poorly by those closest to clients.

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