Is WTW a good company to work for as a Customer Service Representative CSR?

Customer Service Representative CSR professionals working at WTW have rated their employer with 3.9 out of 5 stars in 58 Glassdoor reviews. This is an average score with the overall rating of WTW employees being 3.9 out of 5 stars. Search open Customer Service Representative CSR Jobs at WTW now and start preparing for your job interview by browsing frequently asked Customer Service Representative CSR interview questions at WTW .

Does WTW pay Customer Service Representative CSR employees well?

Customer Service Representative CSR professionals rate their compensation and benefits at WTW with 3.7 out of 5 stars based on 58 anonymously submitted employee reviews. This is 2.7% better than the company average rating for salary and benefits. Find out more about Customer Service Representative CSR salaries at WTW.

What are the top reviewed jobs at WTW?

Analyst (405) , Actuarial Analyst (276) , Senior Associate (235) , Consultant (198) , Director (195) , Associate (182) , Customer Service Representative (158) , Business Analyst (148) , Associate Director (131) , Senior Analyst (131) , Senior Consultant (124) , Lead Associate (123) , Intern (107) , Senior Advisor (99) , Customer Service Representative (CSR) (86)

What are the pros of working at WTW according to real employee reviews?

"Flexibility and great people to work with" ((in 783 reviews)); "It's a great company to gain experience and have good work / life balance." ((in 487 reviews)); "the benefits are good and you have options to pick from" ((in 479 reviews)); "only job satisfaction and great colleagues (not boss)" ((in 374 reviews)); "Flexible work from home ability" ((in 209 reviews))

What are the cons of working at WTW according to real employee reviews?

"Management is poor in terms of communicating to employees leading to lack of team moral and motivation." ((in 301 reviews)); "I am busy on very heavy job but get very low salary increase every year." ((in 256 reviews)); "Long hours (I'm writing this parenthesis because Glassdoor requires at least 20 words on this comment)" ((in 155 reviews)); "No training which can be difficult for those who do not prefer "trial by fire" technique" ((in 123 reviews)); "Bad manager for my case only." ((in 120 reviews))

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WTW

WTW Customer Service Representative CSR reviews

3.9

77% would recommend to a friend

(58 total reviews)

Carl Hess

80% approve of CEO

64% positive business outlook

Ratings by category

4.3

Diversity & inclusion

4.0

Culture & values

3.9

Career opportunities

3.8

Work/Life balance

3.8

Senior management

3.7

Compensation and benefits

Customer Service Representative (CSR) employees have rated WTW with 3.9 out of 5 stars, based on 58 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have a good working experience there. WTW is rated in line with the average (within 1 standard deviation) by Customer Service Representative (CSR) professionals compared to other employers within the Management & Consulting industry (3.7 stars).

Ratings by demographic groups

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Reviews by job title

58 reviews

5.0

May 12, 2026

Great benefits but reduced hours hurt pay

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Great benefits; a great experience and connection to my management team and colleagues. A lot of tools to help you do your job, i.e., training, ongoing self-learning videos, and management feedback, Also the building is beautiful if you have to come into the office.

Cons

I do not like the reduced hours for the few months out of the year. The pay is good but not if you don't have the hours.

5.0

Dec 27, 2025

Love it

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

•work from home •nice supervisions •love the company •easy to understand

Cons

You have to know how to use a computer and be pretty understanding with picking up information. It can be fast paced, so you need to be a fast learner.

3.0

Dec 22, 2025

Decent company with good people, but pay and growth could be better

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Good coworkers, decent environment, consistent schedules sometimes, helpful trainin

Cons

Pay low for the workload, stressful periods (e.g., busy season), call center intensity, favoritism by some managers.

Viewing 1 - 3 of 58 Reviews

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WTW Customer Service Representative CSR reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Great benefits but reduced hours hurt pay

Love it

Decent company with good people, but pay and growth could be better

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