Hours - Customer Service Representative (CSR) WTW Employee Review

1.0
May 28, 2025
Recommend
CEO approval
Business Outlook

Pros

If you have a good team, its somewhat ok..

Cons

More rules ans roles no extra pay.. They try to dock you for everything. Meaning they are trying to find a reason to fire you. Nothing is consistent.. Upper management tries to take control every single thing, but dont know what we do. They just add more mess. We know more about Carl Hess trips than anything. Someone need to do right by the people. This is why people are planning on walking off..

Explore other reviews about WTW

5.0
Jul 6, 2026
Recommend
CEO approval
Business Outlook

Pros

Access to great clients and colleagues, very fair compensation and benefits

Cons

Leadership not equally committed to all areas of the business

3.0
Jul 22, 2026
Recommend
CEO approval
Business Outlook

Pros

401k, Pension, Stock Options, Immediate colleagues very supportive and friendly, remote work.

Cons

An incompetent manager can destroy your desire to do the job, cross-departmental feuds impact daily productivity, work in silos, inadequate training systems, supporting departments are treated very poorly by those closest to clients.

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