Unlimited PTO and remote work, but challenging environment what do you expect from private equity. - Collections Specialist WorkWave Employee Review

1.0
May 18, 2026
Recommend
CEO approval
Business Outlook

Pros

Unlimited PTO and remote work.

Cons

The company is owned by 4 private equity firms. They do not allow you to make any collections efforts. The department policy is to call twice and send multiple emails for payment. At the end of the month they end up writing off hundreds of accounts and pl ing them for collections. They make no effort to work with their customers especially if they are having financial difficulties. They have no contracts department to actually review when a customer has to cancel. If you sign a 1 year contract for certain cost in the middle of this contract they will issue a price increase. It’s a hard job especially when you can’t help these customers and you are constantly getting yelled and cursed at by the customers. take this job at your own risk.

Explore other reviews about WorkWave

5.0
Jun 22, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

WorkWave is truly one of the best work environments I’ve experienced. The company has strong momentum, a modern product vision, and a culture that makes you feel excited about where things are headed. What stands out most is the forward‑looking strategy, supportive teams, and leadership that communicates openly and invests in people. There’s real trust, autonomy, and a shared sense of ownership across the organization.

Cons

Truly none worth noting here.

2.0
Jun 22, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The unlimited pto and remote work is the only thing that keeps people

Cons

Basically the entire leadership and manangement. 2 years ago they company went under a massive leadership shift and it was not for the better. Workwave used to have an amazing culture people actually enjoyed working there. Now your just another number that leadership doesnt care about. Your expected to work late and weekends at the result of poor planning by manangement, work load is way to much, and they are constantly layoffs. How many layoffs do they need before they reach their goal? everyones afraid for their job. Im convinced the positive reviews are from the leadership themselves to boost the ratings here. Not the place it once was and its a shame. The pay is very low too for the staff theyve had for years.

5
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