WorkWave reviews about "work environment"

Once Kevin became the new CEO the company went downhill in terms of morale and culture. C-suite execs care only about making money at the cost of caring about its own people. Customers were unhappy, they could never get their sales rep on the phone due to all the turnover and the reps just generally being spread too thin. Finance department was a joke, forget ever getting someone to answer the phone. The software was always full of bugs and one update or new release would cause so much disruption it was an embarrassment. An overseas customer support team was hired in El Salvador that eventually took all of the American-based reps jobs. We were all let go as part of a mass layoff after being promised the overseas team was to augment us not replace us. A few good people there but overall very little transparency or trust and generally felt underappreciated, underpaid and devalued. Clear roles and how to move ahead are not an option. Toxic work environment. Would NOT recommend this company to anyone.

Truly none worth noting here.

Some of the company's products receive similar poor reviews on social media.

Salary isn't as competitive as it should be for such a large company. The company also has acquired a lot of other companies so there's a lot of change and some people can't keep up

We are primarily a “work from home” company, however you do have the ability to work in the office in the office if that is your preference! It’s up to you!

I don't have any cons.

The company is owned by 4 private equity firms. They do not allow you to make any collections efforts. The department policy is to call twice and send multiple emails for payment. At the end of the month they end up writing off hundreds of accounts and pl ing them for collections. They make no effort to work with their customers especially if they are having financial difficulties. They have no contracts department to actually review when a customer has to cancel. If you sign a 1 year contract for certain cost in the middle of this contract they will issue a price increase. It’s a hard job especially when you can’t help these customers and you are constantly getting yelled and cursed at by the customers. take this job at your own risk.

Unfortunately, it is clear that employees are not valued, with little support or recognition from upper management. The lack of professionalism was evident at all levels, and communication was often poor and disorganized. The overall work environment was toxic, and there seemed to be no opportunity for growth or advancement. It’s disappointing to see a company that treats its employees this way, and I wouldn't recommend it to anyone looking for a supportive and respectful workplace