The employees are fantastic... - Consultant Xantrion Employee Review

2.0
Sep 2, 2012
Recommend
CEO approval
Business Outlook

Pros

- really smart technical people - challenging environment - work hard / play hard mentality - training money available - very focused on jr. staff - lots of opportunity for promotions if you are a help desk employee but none if you are more senior

Cons

- work life balance isn't great. Lots of talk about hiring more people but little action - salaries are low for the amount and type of work - training money available but not time to use it - training budget is so small it can't be used for a class - top management is disorganized and quick to point out people's faults - bonuses are tiny compared with the profits - top management spend time focusing on things that don't matter to the employees

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Xantrion Response
9y
Thank you for sharing your perspective. As a result of listening to feedback like this and from our annual, anonymous, internal employee satisfaction survey, our current employee satisfaction score is 9/10 after steady improvement over the past 3 years.

Explore other reviews about Xantrion

5.0
Jan 22, 2026
Recommend
CEO approval
Business Outlook

Pros

Very intelligent staff All technicians are willing to provide mentorship Strong community Strong diversity Strong leadership; responsive to feedback Siloed positions means you don't have to wear as many hats Processes are constantly being improved Annual raises Premium healthcare for free

Cons

Pay could be better but not the worst Advancement in CSOC could be better but it's relatively new

2.0
Feb 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote, full benefits, OK pay, Some workers mean well and work hard.

Cons

Employees are increasingly feeling as though they are being treated more like machines than valued individuals. Rather than focusing on improving the processes behind common tasks, performance concerns are primarily being addressed through formal write-ups. The current policy allows for four infractions before termination, unless an employee is able to complete an entire year without a single error or show "Improvement".

2
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