Everything is just done right. - Help Desk Technician Xantrion Employee Review

5.0
Feb 24, 2014
Recommend
CEO approval
Business Outlook

Pros

Problems get solved on the first call most of the time. The tools are the best in the industry and everyone is very knowledgeable and professional. All of these work together, to create something more than the sum of its parts. The majority of the more experienced personnel are telecommuting or at a client, not sitting around the office.

Cons

It is very hard to look good when there are so many excellent coworkers, it can be hard to stand out.

Explore other reviews about Xantrion

5.0
Jan 22, 2026
Recommend
CEO approval
Business Outlook

Pros

Very intelligent staff All technicians are willing to provide mentorship Strong community Strong diversity Strong leadership; responsive to feedback Siloed positions means you don't have to wear as many hats Processes are constantly being improved Annual raises Premium healthcare for free

Cons

Pay could be better but not the worst Advancement in CSOC could be better but it's relatively new

2.0
Feb 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote, full benefits, OK pay, Some workers mean well and work hard.

Cons

Employees are increasingly feeling as though they are being treated more like machines than valued individuals. Rather than focusing on improving the processes behind common tasks, performance concerns are primarily being addressed through formal write-ups. The current policy allows for four infractions before termination, unless an employee is able to complete an entire year without a single error or show "Improvement".

2
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