Amazing company - IT Service Desk Specialist Xantrion Employee Review

5.0
Mar 16, 2021
Recommend
CEO approval
Business Outlook

Pros

Everyone is extremely smart and friendly. Only 2 people in the entire company I didn't like. Pay is great and you start with 17 days of PTO. Insurance and Dental is 100% paid for the whole family.

Cons

Huge double standard on who can get away with what. Best to keep your head down in group communication.

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Xantrion Response
5y
I am so sorry to hear you feel we have a double standard around appropriate communication. I will investigate your situation to see if adjustments need to be made. Thanks for helping us continue to improve as a company.

Explore other reviews about Xantrion

5.0
Jan 22, 2026
Recommend
CEO approval
Business Outlook

Pros

Very intelligent staff All technicians are willing to provide mentorship Strong community Strong diversity Strong leadership; responsive to feedback Siloed positions means you don't have to wear as many hats Processes are constantly being improved Annual raises Premium healthcare for free

Cons

Pay could be better but not the worst Advancement in CSOC could be better but it's relatively new

2.0
Feb 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote, full benefits, OK pay, Some workers mean well and work hard.

Cons

Employees are increasingly feeling as though they are being treated more like machines than valued individuals. Rather than focusing on improving the processes behind common tasks, performance concerns are primarily being addressed through formal write-ups. The current policy allows for four infractions before termination, unless an employee is able to complete an entire year without a single error or show "Improvement".

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