Great place to work! - Technical Support Engineer III Xantrion Employee Review

5.0
Jan 24, 2023
Recommend
CEO approval
Business Outlook

Pros

I've been with Xantrion for several years and I'm amazed to see that our company only takes steps forward and never backwards. A big reason for this is because they gather employee feedback every year and really make an effort to listen to their employees. People are really great to work with, raises feel substantial, they promote comradery and the owners/management are very transparent.

Cons

Workload can be a little demanding sometimes especially during certain times of the year and some of the clients can have unrealistic expectations. Thankfully this has been a rare occurrence and management does take the time to address this.

Explore other reviews about Xantrion

5.0
Jan 22, 2026
Recommend
CEO approval
Business Outlook

Pros

Very intelligent staff All technicians are willing to provide mentorship Strong community Strong diversity Strong leadership; responsive to feedback Siloed positions means you don't have to wear as many hats Processes are constantly being improved Annual raises Premium healthcare for free

Cons

Pay could be better but not the worst Advancement in CSOC could be better but it's relatively new

2.0
Feb 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote, full benefits, OK pay, Some workers mean well and work hard.

Cons

Employees are increasingly feeling as though they are being treated more like machines than valued individuals. Rather than focusing on improving the processes behind common tasks, performance concerns are primarily being addressed through formal write-ups. The current policy allows for four infractions before termination, unless an employee is able to complete an entire year without a single error or show "Improvement".

2
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