Great Place - Tech Support Level I Xantrion Employee Review

4.0
Mar 15, 2023
Recommend
CEO approval
Business Outlook

Pros

Techs are managers so they get what you do and the issues you face. Management always has your back on customers. Tight-knit team and overall great support.

Cons

Sometimes great techs do not make great managers. The work force is male dominated.

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Xantrion Response
3y
Thank you for sharing your perspective. While management training and Diversity, Equity and Inclusion are areas of focus at Xantrion, it sounds like we have opportunities for improvement. Thanks for helping us be a better company.

Explore other reviews about Xantrion

5.0
Jan 22, 2026
Recommend
CEO approval
Business Outlook

Pros

Very intelligent staff All technicians are willing to provide mentorship Strong community Strong diversity Strong leadership; responsive to feedback Siloed positions means you don't have to wear as many hats Processes are constantly being improved Annual raises Premium healthcare for free

Cons

Pay could be better but not the worst Advancement in CSOC could be better but it's relatively new

2.0
Feb 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote, full benefits, OK pay, Some workers mean well and work hard.

Cons

Employees are increasingly feeling as though they are being treated more like machines than valued individuals. Rather than focusing on improving the processes behind common tasks, performance concerns are primarily being addressed through formal write-ups. The current policy allows for four infractions before termination, unless an employee is able to complete an entire year without a single error or show "Improvement".

2
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