Just passing through - Technical Support Engineer Xantrion Employee Review

2.0
Nov 14, 2023
Recommend
CEO approval
Business Outlook

Pros

Decent pay, most staff are pretty skilled at their work.

Cons

A lot of the staff give off superior vibes sort of like at the employees at a Verizon store.

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Xantrion Response
2y
Thank you for your feedback. I am glad to hear that the pay and the skills of your co-workers meet your expectations. I apologize if you felt any superiority vibes from some of your co-workers. We encourage a culture of respect and collaboration among our team members. If you feel comfortable doing so, I encourage you to speak to your manager about your experience so they can understand how we might improve your situation and our company culture. If you don’t feel you can go to your manager, please contact Human Resources. They would be happy to help improve your situation.

Explore other reviews about Xantrion

5.0
Jan 22, 2026
Recommend
CEO approval
Business Outlook

Pros

Very intelligent staff All technicians are willing to provide mentorship Strong community Strong diversity Strong leadership; responsive to feedback Siloed positions means you don't have to wear as many hats Processes are constantly being improved Annual raises Premium healthcare for free

Cons

Pay could be better but not the worst Advancement in CSOC could be better but it's relatively new

2.0
Feb 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote, full benefits, OK pay, Some workers mean well and work hard.

Cons

Employees are increasingly feeling as though they are being treated more like machines than valued individuals. Rather than focusing on improving the processes behind common tasks, performance concerns are primarily being addressed through formal write-ups. The current policy allows for four infractions before termination, unless an employee is able to complete an entire year without a single error or show "Improvement".

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