One of the best places I have ever worked - Tier 1 Technical Support Xantrion Employee Review

Very intelligent staff All technicians are willing to provide mentorship Strong community Strong diversity Strong leadership; responsive to feedback Siloed positions means you don't have to wear as many hats Processes are constantly being improved Annual raises Premium healthcare for free

Pay could be better but not the worst Advancement in CSOC could be better but it's relatively new

Remote, full benefits, OK pay, Some workers mean well and work hard.

Employees are increasingly feeling as though they are being treated more like machines than valued individuals. Rather than focusing on improving the processes behind common tasks, performance concerns are primarily being addressed through formal write-ups. The current policy allows for four infractions before termination, unless an employee is able to complete an entire year without a single error or show "Improvement".