Jul 2, 2019
Zeta Charter Schools Response
7yThank you for your feedback; we are disappointed that you had such a negative experience. At Zeta, we are committed to creating and maintaining a strong, positive work culture, and we work hard to this end. We strongly encourage employees to raise any concerns they have directly with their managers. We also conduct regular anonymous employee surveys to understand employees’ thoughts, feelings, and experiences, evaluated against our adult culture goals. In each instance, we learned that we are doing many things right and also that we needed to make improvements—and we made real-time adjustments in response to what we learned. We know that the work demands much of our employees, even more so as a start-up of world-class schools. While we wish the work could be easier (and are working to create systems and resources to reduce the burden), it takes a herculean lift to ensure every child meets his/her highest potential. It is true that this work is not for everyone, but we work to support our staff to maximize employee success and joy.
We take staff retention very seriously, particularly as we serve low-income urban areas where teacher retention generally is not where it ought to be. On salaries, we are pleased to have made adjustments this year to our salary scale to ensure we remain competitive in retaining as well as attracting top talent. We are committed to compensating our staff fairly and are not aware of a situation where anyone was promised a raise and not given one. We are deeply committed to our adult culture so that every person who works with us experiences our vision for a high-performing and positive work environment, where we row together as a tightly knit team in service of children.
We appreciate the time you spent with us—thank you on behalf of the kids you served.