Empower reviews

3.8

71% would recommend to a friend

(2,419 total reviews)
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Edmund F. Murphy III

79% approve of CEO

70% positive business outlook

Empower has an employee rating of 3.8 out of 5 stars, based on 2,419 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Empower employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

2K reviews
1.0
Apr 21, 2026
Recommend
CEO approval
Business Outlook

Pros

Good Co-Workers, Work From Home

Cons

Everything, Micromanaged, No Opporunity for Growth, Low Pay Compared to Schwab, Vanguard, Fidelity, TIAA etc, Managers do Nothing to Help You but Micromanage, Team Leads are non-existent

1.0
Apr 20, 2026

Worst place to work

Recommend
CEO approval
Business Outlook

Pros

Typical perks offered by other companies

Cons

* Application setup takes over a month with unclear guidance, and documentation is outdated. Overall, processes are poorly defined which makes work unsuitable for new joiners. * Developers are expected to work 12+ hours on support during rotational shift and handle responsibilities not in their JD. High-level inefficiencies are observed in those managing the development team. They heavily overburden staff. Poor judgment and harshness are shown. QA testing is assigned to developers. The pay is unfair for the workload. They do not make efforts to resolve issues within the team. There is heavy dependency on US teams for almost everything, often requiring late-night work. Interactions between senior long-tenured employees and new joiners can sometimes feel unwelcoming. * Developers are used as escorts, adding about an hour of extra commute in traffic. Instances of sudden cab cancellation without informing employee. * Production issues result in late-night calls, and systems frequently hang or slow down. * HR appears disconnected from the realities of the development team and has, at times, been observed raising voices in group settings and glaring. They want employees to post fake positive reviews and spend time sharing personal stories. Promotions are discouraged in company-wide meetings. * Instances of employees being mocked without reason - unprofessional for an MNC. Managers appear in the office for short durations, while other staff members are expected to stay for full hours.

4.0
Apr 19, 2026
Recommend
CEO approval
Business Outlook

Pros

Onboarding is efficient. People are generally friendly. WFH.

Cons

The new metrics are asking quite a bit for the level of pay. The previous years metrics were difficult at times but achievable. Depending on skill level, may require unpaid OT to consistently hit new goals and metrics. The 2025 package seemed more reasonable. The 2026 comp package has elevated metrics but the base pay remained the same. Recommend to those that are highly self-motivated with a plan to get promoted to a higher paying role within the company. There is quite a bit of work that may be needed after client call that will hinder your talk time metrics which are being fairly heavily focused on right now. With new minimum of 4 hours per day. It is achievable for people with experience and determined to work up the ladder. If you have had a call center job before at a finance firm, then you should be fine.

Viewing 31 - 33 of 2,419 Reviews

Glassdoor has 2,524 Empower reviews submitted anonymously by Empower employees. Read employee reviews and ratings on Glassdoor to decide if Empower is right for you.