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      Empower

      Engaged Employer

      Empower reviews

      3.8

      71% would recommend to a friend

      (2,431 total reviews)
      avatar

      Edmund F. Murphy III

      80% approve of CEO

      70% positive business outlook

      Ratings by demographic groups

      Empower has an employee rating of 3.8 out of 5 stars, based on 2,431 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Empower employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

      Reviews by job title

      2K reviews
      3.0
      Sep 25, 2024

      Tough Skin

      Senior beneficiary services representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Working remotely is very nice to not have to commute All you have to in this position is take calls My team is great and so supportive and positive My manager is very personable and wants the best for me which is a great quality

      Cons

      There is not a lot of accountability so when someone tells wrong info to a caller then that blame falls on you in the next call You have to be used to being yelled at and most of the time being for mistakes made by other phone reps who give wrong info or mainly stemming from the processing side of things that just put wrong info on file There is mandatory Extra time that is required for basically the whole year There is barely any availability to take time off since the dept is very under staffed You only meet with your manager or your team maybe once every 2 months for 30 minutes The calls get so mundane and there is no variety in the work It is hard to progress in your position. Being remote is isolating and it feels like you are on your own a lot (which may be a pro for some people)

      avatar
      Empower Response
      1y
      Thank you for your feedback. We encourage all associates to speak up and provide feedback which allows us to improve.
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      ReviewsEmpower reviews

      Glassdoor has 2,537 Empower reviews submitted anonymously by Empower employees. Read employee reviews and ratings on Glassdoor to decide if Empower is right for you.