Empower reviews

This is by far the biggest joke of a company I have ever worked for. They recently acquired prudential and the merging was atrocious. I worked on the prudential side until they fully merged and the prudential side was awesome. Calls were back to back and you were required to work a total of 50+ hours a week. While the pay was great during overtime, burnout happened very fast. The empower manager I had was absolutely HORRIBLE. She was rude, had zero knowledge, and when one of the reps would give correct information she would berate us and tell us we were wrong until an SME had to jump in and say we were correct. She would threaten people and attempt to scare them, and would not help with ANYTHING. The back offices never did their job, or only did it halfway so the representatives would have to take the customer abuse because the company could not get it together. Because the company was so overwhelmed and underprepared with taking on so many new accounts, they advised us to do things like make new accounts for people even though FINRA legally requires you to have your series 7 and 63 for it. Absolute chaos, the company cannot get its ducks in a row and the employees suffer for it.

Tons of mandatory Overtime because they cant keep a training class on the job longer then a week. Managers know this job sucks at time and agree with you but do nothing to make changes. You need to know your vacation schedule 3-5 months in advanced if you want to get the time off. I hope you dont have a death in the family because you get in trouble for missing work to attend the funeral. I guess i should tell my family to die when i have time off next time. Employer tracks your every minute to make sure you are on a call and you have average 60-100 calls a day. Very stressful to make sure you meet all the metrics set and deal with angry participants because the processes set in place try to make people go through as many hoops as possible and people get fed up with it. They promise all these career opportunities but force you stay in the call center for at least 2 years so you wont make it to another position because nobody wants to stay in the call center. I had a hiring class of 30. 12 made it through training and i was the last one left to still work there after 1 year and 7 months.