Is Emser Tile a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Emser Tile have rated their employer with 3.3 out of 5 stars in 18 Glassdoor reviews. This is a higher than average score with the overall rating of Emser Tile employees being 3.2 out of 5 stars. Search open Customer Service (CSR) Jobs at Emser Tile now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Emser Tile .

Does Emser Tile pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Emser Tile with 2.9 out of 5 stars based on 18 anonymously submitted employee reviews. This is 18.8% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Emser Tile.

How happy are Customer Service (CSR) professionals working at Emser Tile?

89% of Customer Service (CSR) employees at Emser Tile would recommend their employer to a friend. This rating has increased by 13% in the past 12 months. Customer Service (CSR) professionals have also rated Emser Tile with a 3.5 rating for work-life-balance, 4.3 rating for diversity and inclusion, 3.9 rating for culture and values and 3.1 rating for career opportunities.

What are the top reviewed jobs at Emser Tile?

Outside Sales Representative (37) , Branch Manager (31) , Operations Manager (22) , Sales Representative (15) , Customer Service Representative (12) , Inside Sales Representative (12) , Warehouse Associate (11) , Manager (8) , Sales (8) , OUTSIDE SALES (6) , Customer Service Representative (CSR) (4) , Sales Associate (3) , Warehouse Lead (3) , Customer Support Representative (2) , Human Resources (2)

What are the pros of working at Emser Tile according to real employee reviews?

"Great culture and business philosophy" ((in 32 reviews)); "Pay is good." ((in 27 reviews)); "Great People to work for and with" ((in 18 reviews)); "They offer great pay and benefits." ((in 15 reviews)); "Great Training Program and Family Atmosphere" ((in 15 reviews))

What are the cons of working at Emser Tile according to real employee reviews?

"Hold onto bad management way too long and consistently." ((in 14 reviews)); "With my current role, I have great support and upper management" ((in 9 reviews)); "Regional managers are abusive" ((in 7 reviews)); "Long hours and head count" ((in 5 reviews)); "hours, little work/life balance, Op manager dictates job environment" ((in 4 reviews))

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Emser Tile

Emser Tile Customer Service (CSR) reviews

3.3

89% would recommend to a friend

(18 total reviews)

Carl Delia

99% approve of CEO

95% positive business outlook

Ratings by category

4.3

Diversity & inclusion

3.9

Culture & values

3.8

Senior management

3.5

Work/Life balance

3.1

Career opportunities

2.9

Compensation and benefits

Customer Service (CSR) employees have rated Emser Tile with 3.3 out of 5 stars, based on 18 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Emser Tile is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Manufacturing industry (3.4 stars).

Ratings by demographic groups

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Reviews by job title

18 reviews

3.0

Oct 27, 2025

Good business

Customer service (csr)

Recommend

CEO approval

Business Outlook

Pros

Easy job Good hours Decent pay

Cons

Hold onto bad management way too long and consistently.

3.0

Sep 17, 2024

No reason to be that stressed

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Great People to work with

Cons

The pay should be better for the headache.

4.0

Jul 19, 2024

Great company!

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Loved everyone that I worked with. A lot of room to grow and great benefits

Cons

Wasn’t available to go hybrid which I needed for my work schedule

Viewing 1 - 3 of 18 Reviews

Jobs at Emser Tile

Hybrid Warehouse and Customer Support Rep

Hybrid Warehouse and Customer Support Rep

Hybrid Warehouse and Customer Support Rep

Hybrid Warehouse and Customer Support Rep

Hybrid Warehouse and Customer Support Rep

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No reason to be that stressed

Great company!

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