Is Emser Tile a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Emser Tile have rated their employer with 3.3 out of 5 stars in 18 Glassdoor reviews. This is a higher than average score with the overall rating of Emser Tile employees being 3.2 out of 5 stars. Search open Customer Service (CSR) Jobs at Emser Tile now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Emser Tile .

Does Emser Tile pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Emser Tile with 2.9 out of 5 stars based on 18 anonymously submitted employee reviews. This is 18.8% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Emser Tile.

How happy are Customer Service (CSR) professionals working at Emser Tile?

89% of Customer Service (CSR) employees at Emser Tile would recommend their employer to a friend. This rating has increased by 13% in the past 12 months. Customer Service (CSR) professionals have also rated Emser Tile with a 3.5 rating for work-life-balance, 4.3 rating for diversity and inclusion, 3.9 rating for culture and values and 3.1 rating for career opportunities.

What are the top reviewed jobs at Emser Tile?

Outside Sales Representative (37) , Branch Manager (31) , Operations Manager (22) , Sales Representative (15) , Customer Service Representative (12) , Inside Sales Representative (12) , Warehouse Associate (11) , Manager (8) , Sales (8) , OUTSIDE SALES (6) , Customer Service Representative (CSR) (4) , Sales Associate (3) , Warehouse Lead (3) , Customer Support Representative (2) , Human Resources (2)

What are the pros of working at Emser Tile according to real employee reviews?

"Pay is good." ((in 31 reviews)); "Great culture and business philosophy" ((in 30 reviews)); "Great People to work for and with" ((in 17 reviews)); "They offer great pay and benefits." ((in 15 reviews)); "Great Training Program and Family Atmosphere" ((in 14 reviews))

What are the cons of working at Emser Tile according to real employee reviews?

"Training is horrible, support for sales is awful, upper management is totally clueless as to what is happening in the field and only wants to hear the "good stuff," operations staff are totally overworked, their ordering system and pricing structure is archaic and incredibly complicated." ((in 9 reviews)); "Regional managers are abusive" ((in 7 reviews)); "Long hours and head count" ((in 5 reviews)); "hours, little work/life balance, Op manager dictates job environment" ((in 4 reviews))

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Emser Tile

Emser Tile Customer Service (CSR) reviews

3.3

89% would recommend to a friend

(18 total reviews)

Carl Delia

99% approve of CEO

95% positive business outlook

Ratings by category

4.3

Diversity & inclusion

3.9

Culture & values

3.8

Senior management

3.5

Work/Life balance

3.1

Career opportunities

2.9

Compensation and benefits

Customer Service (CSR) employees have rated Emser Tile with 3.3 out of 5 stars, based on 18 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Emser Tile is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Manufacturing industry (3.4 stars).

Ratings by demographic groups

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Reviews by job title

18 reviews

3.0

Nov 20, 2020

Great company for SOME

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Fast paced work environment Training Career Opportunities

Cons

This is a great place to work if you are a hard worker and you can keep your mouth shut. Concerns are usually not addressed. I was told to keep to myself instead of management looking into concerns. A bad manager can ruin your work environment and upper management doesn't care

1.0

Aug 23, 2020

DO NOT WORK HERE

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

They paid alright but impossible to get promotion without fighting/walking away.

Cons

Management does not care about employees. Processes are outdated and inefficient. Refuse to update business model to incorporate technology to make it easier to complete your job.

5.0

Jun 27, 2019

Great Company!

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Consistent schedule, overtime, great management, friendly staff/customers, great pay great company

Cons

Understaffed, heavy workload, not enough time in the day to finish everything

Viewing 10 - 12 of 18 Reviews

Jobs at Emser Tile

Hybrid Warehouse and Customer Support Rep

Hybrid Warehouse and Customer Support Rep

Hybrid Warehouse and Customer Support Rep

Hybrid Warehouse and Customer Support Rep

Hybrid Warehouse and Customer Support Rep

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Great company for SOME

DO NOT WORK HERE

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