Is Epsilon a good company to work for as a Client Support Analyst?

Client Support Analyst professionals working at Epsilon have rated their employer with 3.3 out of 5 stars in 56 Glassdoor reviews. This is a lower than average score with the overall rating of Epsilon employees being 3.6 out of 5 stars. Search open Client Support Analyst Jobs at Epsilon now and start preparing for your job interview by browsing frequently asked Client Support Analyst interview questions at Epsilon .

Does Epsilon pay Client Support Analyst employees well?

Client Support Analyst professionals rate their compensation and benefits at Epsilon with 3.3 out of 5 stars based on 56 anonymously submitted employee reviews. This is 3.1% better than the company average rating for salary and benefits. Find out more about Client Support Analyst salaries at Epsilon.

What are the top reviewed jobs at Epsilon?

Senior Software Engineer (103) , Business Systems Analyst (98) , Software Engineer (84) , Director (62) , Project Manager (47) , Account Manager (46) , Senior Business Systems Analyst (45) , Account Executive (41) , Manager (36) , Software Developer (35) , Senior Developer (29) , Senior Data Analyst (27) , Associate Software Engineer (26) , Business Analyst (26) , Campaign Analyst (25)

What are the pros of working at Epsilon according to real employee reviews?

"• Work/life balance was good 90% of the time; other people on the team weren't so lucky" ((in 483 reviews)); "The people at Epsilon are great and are really open to helping you grow and develop as an individual." ((in 253 reviews)); "Good benefits and a stable company." ((in 185 reviews)); "Good company and work culture" ((in 135 reviews)); "Flexible working hours and work from home opportunities" ((in 111 reviews))

What are the cons of working at Epsilon according to real employee reviews?

"There is no accountability for poor management." ((in 129 reviews)); "Low pay and very little base raises" ((in 100 reviews)); "Low salary and hard to get promotion" ((in 94 reviews)); "Bad managers continue to be rewarded." ((in 76 reviews)); "Senior leadership sometimes lack a realistic point of view and teams needs to over compensate." ((in 68 reviews))

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Epsilon Client Support Analyst reviews

3.3

60% would recommend to a friend

(56 total reviews)

Sean Reardon

100% approve of CEO

59% positive business outlook

Ratings by category

3.7

Career opportunities

3.6

Culture & values

3.5

Work/Life balance

3.4

Diversity & inclusion

3.3

Senior management

3.3

Compensation and benefits

Client Support Analyst employees have rated Epsilon with 3.3 out of 5 stars, based on 56 company reviews on Glassdoor. This indicates that most Client Support Analyst professionals have a good working experience there. Epsilon is rated in line with the average (within 1 standard deviation) by Client Support Analyst professionals compared to other employers within the Media & Communication industry (3.5 stars).

Ratings by demographic groups

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Reviews by job title

56 reviews

3.0

Sep 5, 2014

Epsilon is a good place to start a career, but they have a very slow pace, and movement is slow.

Account manager

Recommend

CEO approval

Business Outlook

Pros

Great people to work with, very smart teams all over (but it varies). Decent benefits and compensation Nice office

Cons

Do not promote based on accomplishments or skill - it's mainly a timing thing. i.e. you work two years, you get promoted. Poor leadership No HR presence

3.0

Apr 22, 2014

First Professional Job

Senior account manager

Recommend

CEO approval

Business Outlook

Pros

The flow of communication has improved over the past few years.

Cons

It can be difficult to advance your skill set if your client base is limited (doesn't engage outside of standard email best practices or has limited budget).

3.0

Jan 31, 2014

Off site talent forgotten

Account manager

Recommend

CEO approval

Business Outlook

Pros

Nice people. Fair benefits. Well-known Clients.

Cons

Contract positions can end without much notice - no guarantee of next placement. Talent that is placed onsite at Client's office are not part of Epsilon culture - basically forgotten about.

Viewing 46 - 48 of 56 Reviews

Jobs at Epsilon

Business Systems Analyst

Business Systems Analyst

Business Systems Analyst

Financial Systems Analyst

Business Systems Analyst

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Epsilon

Epsilon Client Support Analyst reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Epsilon is a good place to start a career, but they have a very slow pace, and movement is slow.

First Professional Job

Off site talent forgotten

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