EquiScript Patient Experience Representative reviews

3.9

83% would recommend to a friend

(9 total reviews)

Mike Burkhold

83% approve of CEO

83% positive business outlook

Reviews by job title

9 reviews
1.0
Dec 8, 2021
Recommend
CEO approval
Business Outlook

Pros

Ability to work remote. Flexible work environment.

Cons

Very low pay. Micromanaged. Glorified call center. Upper leadership pretends to listen but only cares about the bottom line. For the past 2 years they have laid off atleast 20% of their employees only weeks before the holidays with zero notice.

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EquiScript Response
4y
First and foremost thank you for your time and service to Equiscript. We are sorry you felt that your time meant nothing, that was never the intention. Layoffs are never easy, but we took a lot of time and care to make the decision and it was not easy. We hope that you are able to find your next position quickly and grow in your career. Markets change and when that happens leaders must make difficult decisions.
2.0
Dec 6, 2021
Recommend
CEO approval
Business Outlook

Pros

Remote Work, Great Coworkers, Generous PTO

Cons

Equiscript was originally a great company. Everyone who made the company great has left or has been laid off. I know CEO Michael Burkhold has pure intentions at heart, and I believe he is being misled by others and is steering away from the company’s core values. Due to cuts in the 340B prescription drug program, Equiscript had a mass layoff in 2020. We were ensured that this would prevent anything similar from happening in the near future. This year there was another mass layoff, and the employees that were affected were terminated immediately without any prior warning. They were booted from all systems immediately. There were demotions for the employees who did get to stay. There is so much uncertainty in this company and over time there is less and less transparency in what’s going on in the company. I did believe in this company’s mission, and I do believe that it’s for a good cause, but the company is on a steady decline and the employees have suffered because of the company’s latest and current approach to solving the “issues” at hand. I don’t know the direction Equiscript will go in the near future. But they should start with changing their attitude towards employees. It has gone from great to very poor in a very short amount of time. Equiscript will eventually lose their best employees if they haven’t already. This company will crumble in due time and has completely lost sight of the mission. I believe Michael needs to take back charge and stop letting other people dictate the future of his company. I truly believe that other individuals in leadership are tarnishing the Equiscript name, which Michael has worked so hard to build. It hurts to write this review, seeing where the company was headed to where the company is now going.

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EquiScript Response
4y
We are glad that you enjoy working with Equiscript, we are happy to have you on our team. Unfortunately, like many other companies we have experienced some turnover this year, this a result of a lot of change in the industry. We are hopeful that we are putting the right people in place to lead us into the next phase of Equiscript.
5.0
Nov 22, 2021
Recommend
CEO approval
Business Outlook

Pros

PTO Kind Staff Great workplace Clean space Open environment

Cons

Higher quotas that keep changing for outgoing calls

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EquiScript Response
4y
Thank you for your feedback, and your service to our company
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