Does Equity Trust Company pay their employees well?

According to anonymously submitted Glassdoor reviews, Equity Trust Company employees rate their compensation and benefits as 4.3 out of 5. Find out more about salaries and benefits at Equity Trust Company. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Equity Trust Company?

79% of Equity Trust Company employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Equity Trust Company 4.1 out of 5 for work life balance, 4.1 for culture and values and 4.1 for career opportunities.

What are the top reviewed jobs at Equity Trust Company?

Operations Associate (19) , Client Service Representative (17) , Investment Processor (9) , Operations (8) , Sales (8) , Customer Service Representative (6) , Relationship Manager (6) , Supervisor (6) , Account Executive (4) , Anonymous (4) , Compliance (3) , Intern (3) , Operations Associate III (3) , Account Executive II (2) , Analyst (2)

What are the pros of working at Equity Trust Company according to real employee reviews?

"Benefits are good and generous." ((in 28 reviews)); "Great people to work with" ((in 18 reviews)); "The new building contructed in Westlake has brought the company and the overall working atmosphere at ETC to a new level." ((in 16 reviews)); "Excellent leadership!" ((in 15 reviews)); "My experience at Equity Trust has been very positive and the culture is great." ((in 11 reviews))

What are the cons of working at Equity Trust Company according to real employee reviews?

"Management really is terrible." ((in 19 reviews)); "pay is low for this role." ((in 14 reviews)); "Upper management helped me connect to another department, and I was given opportunity to work on an independent project aligned with my strengths." ((in 8 reviews)); "The expectations are very intricate, lengthy and convoluted yet training was very informal and rushed." ((in 6 reviews)); "No communication, management doesn't respect employees at all." ((in 6 reviews))

What are employees saying about Equity Trust Company layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Equity Trust Company layoffs and their outlook for job security at Equity Trust Company in 2026.

What are the top reviewed Equity Trust Company locations?

Westlake , Cleveland , Berea , Fort Myers , Sioux Falls , Elyria , Chicago , Old Town , Matthews , Waco , Avon , Avon Lake , Ohio City , Denver , Sheffield Lake

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Equity Trust Company

Equity Trust Company reviews

4.1

79% would recommend to a friend

(300 total reviews)

George Sullivan

87% approve of CEO

83% positive business outlook

Ratings by category

4.6

Diversity & inclusion

4.3

Compensation and benefits

4.1

Culture & values

4.1

Work/Life balance

4.1

Career opportunities

3.9

Senior management

Equity Trust Company has an employee rating of 4.1 out of 5 stars, based on 300 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Equity Trust Company employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

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Reviews by job title

300 reviews

1.0

Apr 9, 2015

Client service

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

You will learn a lot about iras and investing..

Cons

Unfortunately like many of the other reviewers, I agree and this company needs serious help. 9 out of 10 calls will be an angry client that has numerous errors on his account. Which is fine, but maybe management should be asking why so many clients have so many issues? But instead you get excuses and push back if any suggestion is made. As a "passive custodian" there shouldn't be this many errors and issues with accounts, this company has been around 30 years! Figure it out! I could go on for days with the amount of errors I've seen that are giant mistakes on etc's part. Clients are fleeing like crazy, along with the employees. I would never ever put money with this company! How many employees have 401ks through them? None that I knew, bc they saw the inner workings! That should tell you something.. IAlso no one needs to have any sort of financial license, and it reflects in the quality of work. I will be very surprised if this company survives.

Equity Trust Company Response

11y

We appreciate you taking the time to raise your concerns. At Equity Trust, client satisfaction is one of the key measures of our business, with all clients being given the opportunity to let us know how their experience was. We recognize that occasionally there are situations where the client experience is not satisfactory. When this happens, we fully review the matter, pursue a fair resolution for the client and strive to learn from the issue to ensure all clients have the best possible experience

2.0

Feb 17, 2015

Okay company

Intern

Recommend

CEO approval

Business Outlook

Pros

The company has a lot of growth potential and they just moved into a brand new very nice building not too long ago. Has the makings of a good company

Cons

The truth is not too many people that I talked to at the company seemed very happy with their jobs and the pay for full time employees was not very competitive at all

3.0

Feb 11, 2015

SO Much Potential at Equity Trust is Wasted...

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

- My Department was a great place to be. My team got along well and it was a great place to collaborate and have fun while working very hard (more on that in a minute). - Enjoyed the work. I really did enjoy what I was doing and thought it was helping move the organization in the right direction with clients and potential customers. - Learned a lot from colleagues and coworkers & felt it was growing into something special. - Nice perks like a beautiful workspace, gym, cafeteria/food service.

Cons

- Higher ups wanted to do everything. There are only so many hours in the day and instead of focusing on doing one or two things really well, we had to do it all. - Some Departments were complete messes, leading to unnecessary turmoil in the entire company. - Lack of vision from leadership who are mostly absent. But their offices sure are nice! - A very top/down organization. Sure, they preach 'we're a team' but your voice doesn't go anywhere. - At least 3 Rounds of Layoffs in 2014 show you they cut bait whenever they have to, so don't expect to stick around if the company is hurting. NOTE the above... This also happened a few years back and I have no doubt will happen again - if the company survives. The Titanic was nice too...

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Okay company

SO Much Potential at Equity Trust is Wasted...

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