Erie Insurance Group reviews

I have been an employee in claims for 20 years. I have seen many changes which never are for the betterment of the employee unless they are in upper management. Company moto is "Service Above All" which most employees adhere to strictly. However, over the past five years or so management has been very indifferent to being open to listen to any suggestions by adjusters to help with the betterment of the claims handling process. This along with the extremely high volume of the claims load makes for a very poor work environment causing high stress. Also, IT department is inefficient in their ability to update and stay current with the computer system software that would allow for more efficient handling of the claims process. Any advancement or promotion is very limited. As well, the latest process has been to hire from outside of the company rather than promote from within. If there are any promotions they are not based upon productivity but rather politics.

In IT, there is a high level of employee disengagement; caring too much gets employees in trouble with middle management, which is in direct opposition to messages from upper management. For this reason and others, organic innovation is impossible. Promotions are often unrelated to merit, but are more of a popularity contest or just plain nepotism. IT is not a great environment for women and minorities, and there is a stubborn resistance to acknowledging and dealing with the problem. In the last couple of years, we appear to have hired more Indian contractors in IT than we have employees. While this helps to get work done, it makes it harder for employees to advance, and exacerbates the problem with disengagement.