Is Estes Express Lines a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Estes Express Lines have rated their employer with 4.3 out of 5 stars in 55 Glassdoor reviews. This is a higher than average score with the overall rating of Estes Express Lines employees being 3.5 out of 5 stars. Search open Customer Service (CSR) Jobs at Estes Express Lines now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Estes Express Lines .

Does Estes Express Lines pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Estes Express Lines with 3.9 out of 5 stars based on 55 anonymously submitted employee reviews. This is equal to the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Estes Express Lines.

What are the top reviewed jobs at Estes Express Lines?

Dock Worker (128) , Truck Driver (48) , Account Manager (47) , Dockworker (34) , Linehaul Driver (33) , Forklift Operator (29) , Class A Truck Driver (22) , Line Haul Driver (21) , Dock Supervisor (19) , P&D Driver (18) , Terminal Manager (17) , Supervisor (16) , Driver (15) , Operations Supervisor (15) , Manager (13)

What are the pros of working at Estes Express Lines according to real employee reviews?

"How were good and pay was good." ((in 271 reviews)); "Benefits are good." ((in 93 reviews)); "Good people and plenty of work" ((in 57 reviews)); "The money is good and the work is not hard." ((in 18 reviews)); "Flexibility and work/life balance was good." ((in 16 reviews))

What are the cons of working at Estes Express Lines according to real employee reviews?

"Overtime after 55 hrs, poor management!" ((in 86 reviews)); "Long Hours when very busy" ((in 38 reviews)); "Lack of space and upper management having no idea of what was happening at the OKC terminal." ((in 22 reviews)); "The terminal managers had no idea." ((in 22 reviews)); "Favoritism is rampant, certain people leave whenever they want and others are asked ( brow beat) into staying to finish work." ((in 17 reviews))

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Estes Express Lines

Estes Express Lines Customer Service (CSR) reviews

4.3

87% would recommend to a friend

(55 total reviews)

Rob Estes

99% approve of CEO

94% positive business outlook

Ratings by category

4.1

Work/Life balance

4.1

Senior management

4.0

Culture & values

3.9

Compensation and benefits

3.8

Diversity & inclusion

3.5

Career opportunities

Customer Service (CSR) employees have rated Estes Express Lines with 4.3 out of 5 stars, based on 55 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have an excellent working experience there. Estes Express Lines is rated 22% above average by Customer Service (CSR) professionals compared to other employers within the Transportation & Logistics industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

55 reviews

4.0

Sep 4, 2025

Great company

Account manager

Recommend

CEO approval

Business Outlook

Pros

Estes is a stable and great company to work for. The pay is ok but you get a company car and gas card.

Cons

The pay is ok but there is better in the logistics industry. Also the quarterly bonuses are not as great as well. They still have a layman's way of doing things so technology is not their strength.

5.0

Jul 24, 2025

Great place to work

Account manager

Recommend

CEO approval

Business Outlook

Pros

Decent pay, great atmosphere, good benefits

Cons

Could make more money elsewhere, but the atmosphere and benefits make up for it.

4.0

Jul 22, 2025

Account manager - Estes

Account manager

Recommend

CEO approval

Business Outlook

Pros

good place to work with good leadership

Cons

you success depends heavily on operations doing a good job.

Viewing 1 - 3 of 55 Reviews

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Service Center Clerk II

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Estes Express Lines reviews FAQs

Estes Express Lines reviews Estes Express Lines Customer Service (CSR) reviews

Estes Express Lines

Estes Express Lines Customer Service (CSR) reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Great company

Great place to work

Account manager - Estes

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