Is Estes Express Lines a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Estes Express Lines have rated their employer with 4.3 out of 5 stars in 55 Glassdoor reviews. This is a higher than average score with the overall rating of Estes Express Lines employees being 3.5 out of 5 stars. Search open Customer Service (CSR) Jobs at Estes Express Lines now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Estes Express Lines .

Does Estes Express Lines pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Estes Express Lines with 3.9 out of 5 stars based on 55 anonymously submitted employee reviews. This is equal to the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Estes Express Lines.

What are the top reviewed jobs at Estes Express Lines?

Dock Worker (128) , Truck Driver (48) , Account Manager (47) , Dockworker (34) , Linehaul Driver (33) , Forklift Operator (29) , Class A Truck Driver (22) , Line Haul Driver (21) , Dock Supervisor (19) , P&D Driver (18) , Terminal Manager (17) , Supervisor (16) , Driver (15) , Operations Supervisor (15) , Manager (13)

What are the pros of working at Estes Express Lines according to real employee reviews?

"How were good and pay was good." ((in 278 reviews)); "Benefits are good." ((in 90 reviews)); "Good people and plenty of work" ((in 53 reviews)); "The money is good and the work is not hard." ((in 23 reviews)); "Flexibility and work/life balance was good." ((in 16 reviews))

What are the cons of working at Estes Express Lines according to real employee reviews?

"Overtime after 55 hrs, poor management!" ((in 85 reviews)); "Long Hours when very busy" ((in 35 reviews)); "Lack of space and upper management having no idea of what was happening at the OKC terminal." ((in 22 reviews)); "The terminal managers had no idea." ((in 22 reviews)); "Company employees are required to perform too many tasks with little or no training." ((in 16 reviews))

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Estes Express Lines

Estes Express Lines Customer Service (CSR) reviews

4.3

87% would recommend to a friend

(55 total reviews)

Rob Estes

99% approve of CEO

94% positive business outlook

Ratings by category

4.1

Work/Life balance

4.1

Senior management

4.0

Culture & values

3.9

Compensation and benefits

3.8

Diversity & inclusion

3.5

Career opportunities

Customer Service (CSR) employees have rated Estes Express Lines with 4.3 out of 5 stars, based on 55 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have an excellent working experience there. Estes Express Lines is rated 22% above average by Customer Service (CSR) professionals compared to other employers within the Transportation & Logistics industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

55 reviews

3.0

Mar 26, 2025

Management

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

I would Say the new dock shack

Cons

Drama Management Less pay than lol

2.0

Dec 15, 2024

Mixed bag

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Good pay, decent benefits, solid hours.

Cons

Management treats CS like an unwanted stepchild, you don't matter until you mess up. No training materials, no SOP, you're expected to learn everything from the other employees (who have their own work to do). God forbid you ask a follow up question, because terminal management has no respect for the work CS does and has the attitude that you should know the entire job inside out in a few weeks (despite receiving no training). Home Office CS doesn't have a clue and routinely tells customers wildly incorrect information, which the terminals then have to correct.

5.0

Dec 10, 2024

Best in class

Account manager

Recommend

CEO approval

Business Outlook

Pros

Best in class transportation company

Cons

No Canadian operation to support customer

Viewing 4 - 6 of 55 Reviews

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Jobs at Estes Express Lines

Local P&D Driver (Class A - Fully Endorsed)

Local P&D Driver (No CDL Required)

Service Center Manager III

Estes Express Lines reviews FAQs

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Estes Express Lines

Estes Express Lines Customer Service (CSR) reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Management

Mixed bag

Best in class

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